Voyatek’s cloud-native platform lets agency staff focus on children and families — not hardware and software.
Our solution combines the world-class benefits of Amazon Web Services (AWS) with Voyatek’s decades of experience in child support system implementation. Designed to scale, the platform improves service delivery, increases productivity, and empowers staff with data-driven insights.
Comprehensive
A single system for agency staff to conduct all case management operations, plus self-service portals for customers and employers
Scalable
Agencies can easily test and deploy new functions and features and retire them when necessary, without the risk of long-term infrastructure or hardware costs
Intelligent
Powerful business intelligence dashboards and AI-powered customer help staff quickly and efficiently respond to customer needs.
A streamlined user experience for staff, customers, and employers.
Our solution automates core child support processes, maximizing staff efficiency.
- Business Intelligence dashboards provide real-time data for accurate performance evaluation and informed decision making
- Data analytics, coupled with AI, help staff quickly determine the next best action and helps managers to improve resource planning.
- Comprehensive workload management tools to define worker tasks and configure task assignment rules to distribute workloads based on required skill sets and availability.
- End-to-end legal workflows for executing legal actions and generating documents, eliminating the challenges of data exchange between child support and court systems.
- Intuitive finance modules make it easy for financial case workers to understand a case’s entire financial history and eliminates the need for manual calculations and adjustments.
- Quick and easy configuration of collections disbursement for rapid responses to policy changes.
- Call center support and live agent chat leverages AI to answer customer questions, determine the nature of a user’s needs and route them to the appropriate agent when necessary.
A dedicated Employer Portal allows employers to engage with and support Child Support agencies more efficiently. The portal provides a single location for employers to complete child support responsibilities including:
- Updating employer information
- Responding to IWOs and NMSNs
- Verifying employment
- Reporting new hires and terminations
- Reporting lump sum or severance payments
- Uploading files for bulk updates
A self-service portal reduces agency workload by guiding customers through application and registration and collecting the data necessary to best serve the family. Customers can independently perform most tasks from their mobile device:
- Apply for services and monitor case status
- Manage child support case information. Customers can easily add a child, provide graduation info, update employment, etc.
- View payment history, current Balances, and ongoing obligations.
- Make payments or manage how funds are received (e.g., direct deposit, check, card)
- View pending legal actions, upcoming events, notices, and correspondence
- Agency Portal
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Our solution automates core child support processes, maximizing staff efficiency.
- Business Intelligence dashboards provide real-time data for accurate performance evaluation and informed decision making
- Data analytics, coupled with AI, help staff quickly determine the next best action and helps managers to improve resource planning.
- Comprehensive workload management tools to define worker tasks and configure task assignment rules to distribute workloads based on required skill sets and availability.
- End-to-end legal workflows for executing legal actions and generating documents, eliminating the challenges of data exchange between child support and court systems.
- Intuitive finance modules make it easy for financial case workers to understand a case’s entire financial history and eliminates the need for manual calculations and adjustments.
- Quick and easy configuration of collections disbursement for rapid responses to policy changes.
- Call center support and live agent chat leverages AI to answer customer questions, determine the nature of a user’s needs and route them to the appropriate agent when necessary.
- Employer Portal
-
A dedicated Employer Portal allows employers to engage with and support Child Support agencies more efficiently. The portal provides a single location for employers to complete child support responsibilities including:
- Updating employer information
- Responding to IWOs and NMSNs
- Verifying employment
- Reporting new hires and terminations
- Reporting lump sum or severance payments
- Uploading files for bulk updates
- Customer Self-Service Portal
-
A self-service portal reduces agency workload by guiding customers through application and registration and collecting the data necessary to best serve the family. Customers can independently perform most tasks from their mobile device:
- Apply for services and monitor case status
- Manage child support case information. Customers can easily add a child, provide graduation info, update employment, etc.
- View payment history, current Balances, and ongoing obligations.
- Make payments or manage how funds are received (e.g., direct deposit, check, card)
- View pending legal actions, upcoming events, notices, and correspondence
